Terms of Service

These Terms of Service (the “Terms”) form a binding legal agreement between you (“you” or “User”) and Ladder of Life Pte. Ltd., a private company limited by shares incorporated in Singapore (“Company,” “we,” “us,” or “our”), governing your access to and use of the website located at rewritehire.com and any related applications, sub-domains, APIs, and services that link to or reference these Terms (collectively, the “Service”).

By accessing, browsing, registering for, purchasing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to any portion of these Terms, you must immediately stop using the Service.

1. Eligibility & Account

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that all information you submit is truthful, accurate, current, and complete.

You are solely responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not authorised by you. You must promptly notify us of any unauthorised use or suspected security breach. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

2. The Service

RewriteHire is an artificial-intelligence-assisted tool that takes user-supplied resume content and a target job description and returns a machine-generated rewrite, an estimated Applicant Tracking System (“ATS”) compatibility score, suggested keywords, and optional supplementary outputs (e.g., LinkedIn About section, cover letter). The Service is provided “as a tool” and is intended to assist, not replace, your own judgment, editorial review, and professional discretion.

3. NO GUARANTEE OF EMPLOYMENT, INTERVIEWS, OR ANY OUTCOME

You expressly acknowledge and agree that the Service is a software tool only and does not, and cannot, guarantee any specific outcome, including without limitation: (a) that you will receive a job offer, interview invitation, recruiter response, or any form of professional opportunity; (b) that your resume will pass any particular Applicant Tracking System, recruiter screen, or hiring filter; (c) that the ATS or matching scores generated by the Service are accurate, complete, predictive, or reflective of how any third-party ATS, recruiter, hiring manager, or employer will rate, score, parse, or evaluate your resume; (d) that the rewritten content is free from errors, omissions, hallucinations, factual inaccuracies, or misrepresentations of your background; or (e) any improvement in your career, income, ranking, visibility, or job-search outcomes. Hiring decisions are made by third parties based on countless factors entirely outside our control.

All scores, percentages, keyword analyses, and similar metrics displayed by the Service are heuristic estimates produced by a language model and are provided for informational and editorial guidance only. They are not endorsed, validated, certified, or audited by any employer, recruiter, ATS vendor, or governing body.

4. Your Content & Responsibilities

You retain ownership of the resume text, job descriptions, and other material you submit to the Service (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, process, transmit, transform, and display User Content solely for the purposes of (i) providing and operating the Service to you, (ii) maintaining security and preventing abuse, and (iii) complying with applicable law.

You represent and warrant that:

• you own or have all necessary rights to submit User Content and to grant the licence above;
• all factual statements in your User Content (including employment history, dates, titles, certifications, and accomplishments) are true and not misleading;
• your User Content does not infringe any third-party intellectual property, privacy, publicity, contractual, or confidentiality right;
• you will independently review every output of the Service before submitting it to any employer or third party, and you accept full responsibility for the accuracy, truthfulness, and appropriateness of any output you choose to use; and
• you will not use the Service to fabricate credentials, misrepresent experience, or commit fraud.

5. Acceptable Use

You agree not to, and not to allow any third party to:

• use the Service for any unlawful, fraudulent, harmful, defamatory, harassing, discriminatory, or infringing purpose;
• reverse engineer, decompile, scrape, mirror, or otherwise attempt to extract the source code, model weights, prompts, or proprietary logic of the Service;
• interfere with, disrupt, overload, or impair the integrity or performance of the Service or any underlying infrastructure;
• use bots, crawlers, automation, or any means other than our published interfaces to access the Service;
• upload content containing malicious code, personal data of third parties without lawful basis, or sensitive special-category data;
• resell, sublicense, white-label, or commercially redistribute the Service without our prior written consent;
• use the Service to train, fine-tune, or develop any competing artificial intelligence model or product.

We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms.

6. AI-Generated Output Disclaimer

The Service relies on third-party large language models. Outputs are probabilistic and may contain inaccuracies, omissions, “hallucinated” facts, biased phrasing, awkward language, outdated information, or content that does not reflect your actual experience. You are solely responsible for reviewing, editing, fact-checking, and approving every output before any external use. We make no representation that outputs are fit for any particular purpose or that they comply with the requirements of any specific employer, jurisdiction, industry, regulator, or ATS.

7. Pricing, Billing & Refunds

Current pricing is shown on our Pricing page and is denominated in U.S. dollars unless stated otherwise. We offer one-time purchases (e.g., single rewrites, credit packs) and a recurring monthly subscription (the “Subscription”).

• One-time purchases grant a fixed number of rewrite credits which are consumed as you use the Service. Unused credits are non-transferable and may expire if your account is closed or inactive for an extended period.
• Subscriptions renew automatically each billing period at the then-current rate until cancelled. You may cancel at any time through the customer portal; cancellation takes effect at the end of the current paid period. We do not pro-rate cancellations.
• All payments are processed by our payment processor, Stripe, Inc. You are also bound by Stripe’s terms when making a payment.
• All sales are final. Because the Service delivers digital content immediately upon purchase, we do not offer refunds except where required by applicable law. We may, in our sole discretion, issue goodwill credits or refunds in cases of verified technical failure on our side.
• You authorise us to charge your designated payment method for all fees, applicable taxes, and any chargeback or recovery fees we incur due to a disputed charge that is later resolved in our favour.

8. Intellectual Property

The Service, including its software, design, branding, text, logos, scoring methodology, prompts, and underlying models, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial job-search purposes. All rights not expressly granted are reserved.

9. Third-Party Services

The Service integrates with third-party providers (including, without limitation, Stripe for payments, Google for authentication, Supabase and Cloudflare for hosting and infrastructure, and large-language-model providers such as Google and OpenAI). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, availability, security, or content of any third party.

10. DISCLAIMER OF WARRANTIES

The Service, including all content, outputs, scores, suggestions, and recommendations, is provided on an “as is” and “as available” basis, with all faults, and without any warranty of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, the Company, its affiliates, officers, directors, employees, agents, suppliers, and licensors expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, completeness, reliability, quiet enjoyment, system integration, and any warranties arising from course of dealing, course of performance, or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure, free of harmful components, or that defects will be corrected. We do not warrant that any output will be accurate, lawful, complete, current, or suitable for your purpose.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, officers, directors, employees, agents, suppliers, contractors, or licensors be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of profits, revenue, business, goodwill, opportunity, employment, salary, wages, contracts, anticipated earnings, clients, customers, reputation, savings, data, or use, regardless of the legal or equitable theory (whether in contract, tort — including negligence — strict liability, statute, or otherwise) on which the claim is based, and whether or not the Company has been advised of the possibility of such damages.

Without limiting the foregoing, the Company shall not be liable for: (a) any failure to obtain employment, interviews, recruiter responses, callbacks, salary increases, promotions, or any other career outcome; (b) any decision made by an employer, recruiter, ATS, hiring platform, or other third party in reliance on (or independent of) the output of the Service; (c) any inaccuracies, omissions, or hallucinations in AI-generated content, including factual misstatements about your background that you submit to a third party without independent review; (d) any breach of confidentiality, non-disclosure, non-compete, or similar obligation arising from your use of content you submit to the Service; (e) any defamation, discrimination, harassment, or reputational harm alleged to result from output generated by the Service; (f) any unavailability, downtime, latency, data loss, corruption, or security incident; (g) any third-party act, omission, breach, or service interruption; or (h) any matter outside our reasonable control, including acts of God, war, cyberattack, regulatory action, or upstream model provider changes.

In any event, the aggregate liability of the Company and its affiliates, officers, directors, employees, agents, suppliers, and licensors arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of (i) the total amount you actually paid to the Company for the Service in the three (3) months immediately preceding the event giving rise to the claim, or (ii) USD $50.00. Multiple claims do not enlarge this cap. The parties acknowledge that this limitation is an essential element of the bargain and that the Service would not be provided absent these limitations.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so the above exclusions and limitations may not apply to you in full. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Service; (b) your User Content; (c) your breach of these Terms or any representation or warranty herein; (d) your violation of any applicable law or third-party right (including intellectual-property, privacy, publicity, contractual, and confidentiality rights); (e) any output you submit to a third party; or (f) any dispute between you and any employer, recruiter, or other third party.

13. Termination

We may suspend, restrict, or terminate your access to the Service (including any active Subscription) at any time, with or without cause and with or without notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnification, and governing law — shall survive.

14. Modifications

We may update these Terms from time to time. Material changes will be communicated by updating the “Effective date” above and, where appropriate, by additional notice in-app or via email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any dispute that is not otherwise resolved informally, except that we may seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order forms or supplemental terms we present to you, constitute the entire agreement between you and the Company regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
• No agency. No partnership, joint venture, employment, or agency relationship is created by these Terms.
• Force majeure. We are not liable for any delay or failure caused by circumstances beyond our reasonable control.
• Notices. Notices to us must be sent in writing to the contact address below.

17. Contact

Ladder of Life Pte. Ltd.
Singapore
Email: legal@rewritehire.com